Original post: November 28, 2019
Updated: December 5, 2019 and October 23, 2021
I see a lot of people have questions so I thought I’ll update this post with FAQs and the changes in delivery during a pandemic.
I. My Book Depository experience where I talk about:
a. Speed of delivery
a1. How long I waited for my order
a2. Did it arrive within the days Book Depository said it would
b. Quality of package
II. Tutorial on How to Order at Book Depository for Philippine Residents
a. Step by step tutorial on how to order
b. What payment method you can use if you don’t have a credit card
III. Changes during a Pandemic
a. How are things now at Book Depository with COVID-19 protocols affecting delivery schedule, pricing, etc.
IV. FAQs about Book Depository
PART I
Prior to the pandemic, I ordered twice at Book Depository and this is how it turned out:
SPEED OF DELIVERY
I ordered Rebel (Marie Lu) at Book Depository on October 26. It was a Saturday. Their website states that they dispatch books on business days. Rebel, for instance, will be “dispatched from the UK in 3 business days” and indeed it was. I received an email on October 30 (Wednesday) that my order is on the way to me. (TIP: Order on weekdays so the wait isn’t longer! XD)
Also according to their website, books dispatched from the UK will arrive in the Philippines in 10-15 days. I got my order on November 26. It’s exactly a month after I ordered but if I count “business days” only from the day it was dispatched, then it took 19 days. Note that I excluded weekends and holidays from the count.
I would say the speed of delivery is to my satisfaction. I’ve read feedback from other bloggers about receiving theirs within the 15 days so I would assume the little delay on my order is caused by my geographical location — me living in a big city and all that.
For my second order, it only took 13 business days. So the delay with Rebel might not be a geographical thing after all (I assumed the few days late was because the post office couldn’t keep up with deliveries in such a big city) but my experience with The Daughter of Smoke & Bone trilogy proves otherwise.
I placed my order on November 13 (WED) and got an email on November 16 (SAT) stating that it’s already been dispatched and on its way to me. I assumed it would take longer than a month this time because it’s a box set but to my surprise, it arrived on December 4 (WED), 13 business days after it was dispatched. That was definitely within the 10-15 days BD said it would take.
BUT, I had to pay PHP112 when the box set was delivered. The delivery man said it’s the “EMS fee” but having gone to the post office before to claim the book that I won via giveaway, I know that the PHP112 can also be the post office handling fee which I had to pay before when I claimed the book that I won.
I asked the delivery man why there was an additional fee (because with Rebel there wasn’t) but he just used the same “EMS fee” reasoning. If this happens to you when your order from BD arrives, you should definitely ask for a receipt with that PHP112. I should have asked for one but I only just researched about PHLPOST handling fees today and in their website they said they issue receipts for this fee. I remember now that when I went to the post office and paid that same fee, they indeed gave me a receipt.
In conclusion, the faster delivery this time may be a result of a different delivery method (EMS) but it also means having to pay more. Maybe BD uses EMS during the Christmas season (mid November at the earliest) so that their deliveries can arrive on time/before Christmas as the delivery schedule can be pretty hectic during the holiday season.
Anyway I pre-ordered Lisa Kleypas’ Chasing Cassandra so we’ll see how the delivery goes for that one (UPDATE: the delivery of this book was delayed for 2-3 months due to lockdown restrictions back in March 2020).
QUALITY OF PACKAGE
My order arrived in a white envelope type of packaging but it has built in bubble wrap inside (as you can see in the pictures) to protect the product.
The book itself is in perfect condition (again as you can see in the photos below). I smelled it for good measure and it was divine. Brand new, no doubt. The package also came with a free bookmark. Hooray!
For The Daughter of Smoke & Bone, it arrived in a box. It had bubble wrap inside. The books were also wrapped in plastic as with every box set. It also came with a bookmark although the bookmark got a little wrinkled inside the box but it’s nothing a few hours pressed between book pages cannot fix.
PART II
Here is a step by step guide on how to order at Book Depository (with pictures)
STEP 1. Find the book you want to buy and click Add to Basket. Be careful to read the book description and details because it says there if the book is in paperback, hardback or audio. You can also see the “dispatch days”.
STEP 2. Click the basket icon to see your orders.
Click checkout if you’re done shopping. There you can see payment methods available such as Visa and MasterCard. PayPal is also allowed.
STEP 3. After you checkout, you will be asked to fill in payment details such as email address, name, delivery address, and of course payment details.
When you’re done filling out information, just click Buy Now and you will be directed to a confirmation page. You will also receive a confirmation on your email. That’s it! All you need to do now is wait.
Note: If you order several books, they will be delivered separately because the books are packaged individually and remember, delivery dates vary from book to book.
Payment Methods
Now say you don’t have a credit card and are not eligible for a credit card, how do you buy? Good news! I’ve discovered a card that can be used for online purchases local or abroad whether you’re earning or not.
Thankfully, prepaid cards exist! Prepaid cards don’t require any credit proof or whatever hullabaloo banks require for credit cards. With prepaid cards, you just fill out a form and the bank provides you one.
I use a Prepaid Card to make online purchases. You can use it locally or internationally. For international purchases like Book Depository, there is usually an additional charge but its very minimal. My bank only charges me 2% of my total. So say I ordered a book worth 1,000 pesos, additional will be 20 pesos, so my total card deduction will be 1, 020 pesos. If you’re stingy about that 2% charge then you can connect your card to your PayPal account and then use PayPal at checkout. There won’t be any additional deduction this way.
Prepaid cards are reloadable so you have to load it with money before you can use it. I reload mine online through mobile banking but you can also load it through bank deposit or cash deposit machines if your bank has it.
How did I apply for the card? I applied online through my bank’s website. It’s truly hassle-free because you don’t have to go the bank yourself just to apply. After two weeks, it’s ready so I went to my chosen branch to collect the card.
For more information about prepaid cards or if you’re not sure about which bank to get from, then here is a post about several types of prepaid cards you can choose from.
Ordering from Book Depository isn’t all that hard after all. With prepaid cards, you don’t have to have credit cards to be able to purchase books from them. I wish I knew about prepaid cards early on so I could have utilized the site long ago.
Hopefully this post is helpful to those looking to purchase at Book Depository or any other international webstore.
PART III
What are the changes in Book Depository’s processes with a pandemic going on?
Increase in Price
Prices of books just about doubled. In the past, Lisa Kleypas’ books were only around PHP400. Now, they’re all PHP600+ and for high-demand ones, they’re almost PHP800. These are pocket book/mass market paperback editions. But can’t really blame BD. Inflation rate these days is crazy. Everything we buy now is just so much more expensive than before.
Quality of Packaging
I love the eco-friendly packaging but why is the top of this parcel open? I received it this way. I’m just worried the book will get damaged or worse, fall out, knowing how far and long these things travel. But all’s well for this particular order. The book is in good condition despite the exposed top.
Here’s an unboxing video for your reference:
Speed of Delivery
Delivery time also doubled. From UK to the Philippines, it now takes 20-30 days. Before it was only 10-15 days. Again, not BD’s fault. Everywhere it’s like this. We’re quite lucky they resumed delivery here!
But, the real question: how long does the book really take to get delivered on your doorstep? For my recent order, it took 30 business days. Counting the weekends and holidays, it took 43 days. I ordered Lisa Kleypas’ Secrets of a Summer Night on September 3, 2021. It was dispatched immediately the next day and I received it on October 17, 2021.
I think a month a half of waiting time will be pretty standard from now on. I have a lot of orders coming in so I’ll add more updates after this.
PART IV
Here are answers to Frequently Asked Questions about Book Depository. Some of these were asked in the comment section and I thought compiling them here would be much easier.
1. Are their prices really cheap and are there no hidden fees?
Their prices used to be cheap but with the inflation, I guess it’s no longer this way. But compared to other bookstores, I would say they still have a pretty competitive price. This is especially true for books that are not available locally. It would be so much cheaper buying it in BD than Amazon, I think?
As for hidden fees, yes there are none. What you see on their website is what you get. Any additional fee you pay when the book arrives is solely because of PHLPOST fee.
2. What is the PHLPOST fee?
They call it “handling fee.” You have to pay PHP112.00 when the book gets delivered to you. Sometimes though, I don’t pay this fee and up to now, I’m still not sure what’s the real process for this.
For the four times I ordered on BD, I only had to pay this once (for the box set I ordered). So maybe, the fee is for when you have a lot of orders (or when a truck delivers your parcel instead of a motorbike if you get what I mean?). But yeah, it’s never consistent.
My most recent order that I received on October 17, 2021, I also didn’t pay this fee. But remember to always ask for a receipt in case you’re asked to pay!
3. Is the “fee” depending on your location or on the weight of your orders?
It’s a fixed fee so it should always be PHP112 regardless of parcel weight or delivery location.
4. Is the book delivered straight to your house?
Yes! All my orders are delivered right on my doorstep.
5. Did your pre-order book arrive safely and how long does it take for a pre-order book to arrive?
My experience with pre-order books is the same. It arrived safely, that is the book is in good condition. Minus the wait time for the book to be available, the length of delivery is also the same 30-45 days.
6. Is it okay to use GCash Mastercard when buying from Book Depository?
I believe any Visa or Mastercard works for BD. Other commenters have shared that PayMaya works too!
7. Did the post office send you an SMS that the books are on their way for delivery? Or did they just arrive without notice?
They arrived without notice from the post office. Unfortunately, the post office just doesn’t notify you when a delivery is going to be made. The only notice you’ll receive is from BD (via email) stating that your book has been dispatched. After that, it’s a guessing game when you’ll receive it.
8. If you order more than one book, will they be shipped separately and how much will the PHLPOST fee be for multiple orders?
When you order several books, they’ll likely be shipped separately. You’ll also receive them separately. But sometimes, they may also get delivered to you at the same time though they’re packaged individually. It really just depends on when and how PHLPOST received and processed them.
The PHLPOST fee for multiple orders is a little tricky. I have no experience with this yet but some people have shared that PHLPOST is asking them for a fee per book (which sounds wrong if you ask me! As always, get a receipt so you always have a fall back just in case).
9. Do you have an experience where it takes more than a month to receive your order?
Yes! With a pandemic still affecting most countries, I think the standard delivery now is 30-45 days. I would even give it an extra 2 weeks before I start worrying for my parcel that hasn’t arrived yet. It’s just not the same pre-COVID so it would be nice to give our service workers some grace time.
10. Is there an additional charge if I use paymaya or gcash?
Banks and other payment channels always has an extra charge for international orders so I would say, yes. How much is where it varies. Not all payment channels have the same rate. Best to check on your provider’s website.
If you have more questions, feel free to comment them below. I’ll try to answer as best as I can! 🙂
*Disclaimer: this post is to help inform readers on BD’s processes and is no way affiliated with any brands mentioned. Any information shared is based from personal experience and may not be the standard case.
*UPDATE: As of April 2023, Book Depository is officially closed/no longer operating.
Thank you for this blog! I was more confident in the purchase. Just to share my experience–I ordered in Jan. 12, 2023 and received my package by Feb. 1. PHLPost asked me to pay 212–112 for the tax and 100 for delivery. Sadly, no receipt even when we asked, but the delivery man said we could get one if we were willing to pick up the item in the post office (which we were not, so we’ll just look at it as a convenience fee lol.) Still not bad since delivery is free and no minimum order. 🙂
LikeLiked by 1 person
Hello, sorry to ask this but paano po ba kuhain yung parcel from post office kasi wala raw pong tracking number and last time I asked the post office, they asked me the parcel’s tracking number? I said walang prinovide na tracking number and I just gave the order reference, tapos sabi nila ang haba raw.
LikeLike
Gusto ko din malaman kung paano kunin ang parcel mula sa post office mismo kahit walang tracking number. Meron kasi akong inorder na book na hindi pa dumadating mag-iisang buwan na, nauna pa ang mga mas late kong inorder na book. Sana naman hindi nawala at nandun lng at natabunan ng ibang parcels.
LikeLike
just received my book today (it was dispatched feb 21, 2022) from au. i was surprised at my fees! i paid 212! (112 for the ems i guess and the remaining is the custom fee which idk what for tbh).
was initially planning on buying more books but after this i might not push through if they will charge fees for EACH book separately.
LikeLiked by 1 person
Oh nooo T_T sad to hear that. But I did experience something similar. I got a 212 pesos charge for the three books I ordered a few months back. Tried looking for PHLPOST fee breakdown/computation but there’s none on their website 😐
LikeLike
I was annoyed when they I asked me to pay 112 pesos per book 😵💫 Mine took 6 months before it got delivered.
LikeLike
Oh nooo that’s too long! Anyway, PHLPOST’s process is really weird! I, myself, just had to pay 212 pesos for the three books I received last November. How did they even calculate that… I looked at the receipt but the details listed there aren’t any help at all.
LikeLike
Hi, just to inquire.
Have your received a notice from PHL Post that your package has arrived? or
Just in case you did not received a parcel notice, did you go personally to PHL Post?
LikeLike
Hello, I didn’t receive any notice from PHL Post prior to delivery. This was the case for all my orders. They just arrived as scheduled.
I also just wait for it to arrive at home and I don’t go to PHL Post to collect or anything.
Just a note, they usually deliver on time! 🙂 It takes about 30-45 days after BD shipped the book. 🙂
LikeLike
Hello! Is it normal for Philpost to charge more than 112 per book? They are charging me 436 for the 3 books I ordered from BD…
LikeLike
Hi! 🙂 They never charged me more than PHP112 pesos per book so that’s a bit surprising to me. Make sure to get an official receipt though, just in case.
LikeLike
I ordered my book on Sep 3 and now I keep my eyes to see if there is changes. I notice that my order is still processing. What should I do?
LikeLike
They usually ship it after a few days. Hope your book is on the way to you now? If not, I guess you can follow up via email. 🙂
LikeLike
Hi. I’m happy that your orders have actually arrived. I placed an order last June 2, and I received an email confirming my order being dispatched on June 3. However until this month my order has yet to arrived. I’ve been to my local post office twice already. Once was on 21st of July the date they said that I should wait otherwise they’d refund me or send a replacement. Second time was last week August 5. Still none. I asked for a refund last August 9 and I got refunded August 10. It’s just really sad I really wanted that book. Local bookstores here in ph don’t have it. I might buy it from Amazon even tho the shipping is almost the same price as the book.
LikeLiked by 1 person
Oh no! Sad to hear that. They also refunded me for one book I ordered but it ended up arriving 3 months later. I offered to pay BD back but they were nice about it and said that I can just use the money to buy from them again. Good luck on that book though! 🙂
LikeLike
Hi! I really want to buy from BD but I also don’t have a credit card. You mentioned that prepaid cards can be used but, I read from book depository on reddit that there’s someone who can’t seem to use their gcash mastercard on BD. If it’s not too much to ask, may I know which prepaid card you are using? Also, is there a fee when you load your prepaid card? Thank you 🙂
LikeLiked by 1 person
Try paymaya or gcash’s Amex.
LikeLike
Hello! My pre-paid card is issued by a bank where I also have a savings account open. Sorry I can’t be any more specific but it’s not from payment channels like paymaya or gcash. Maybe some people are having trouble with this kind of pre-paid cards because it’s not from banks? But then again I read from comments here that paymaya works so maybe you can try that too? 🙂
For the second question, there’s no fee when I reload my prepaid card because they are issued by the same bank. However, I’m not sure about other banks’ policies.
Good luck on your book hunt!!
LikeLike
Hi! Do they deliver straight to your house/ delivery address or do they delivery it via our PH post office and hence, we still need to wait for someone from the post office to go to our homes to inform us to pick-up a package at a specific post office? Thank you!
LikeLike
hi! Is there an additional charge if I use paymaya or gcash? Thank you
LikeLike
Hi, I haven’t used paymaya or gcash for international purchase before but it’s likely that they have an additional charge as with most other pay channels. Best to check on their website for exact fees. 🙂
LikeLike
Hi!Do you have an experience that it take more than a month to received your order?I order last May 7 and up to now(June 20) havent received any update from the philpost.Thanks
LikeLiked by 1 person
Hello! 🙂 Before the pandemic, I haven’t experienced any late deliveries (those that take more than a month). However, after the pandemic, the longest I had to wait for my book was 3 months. Please bear in mind that this was around March-April 2020 when lockdown was first implemented so the delivery schedule was definitely affected. Since things are still not back to normal, I’m assuming the delivery would be much slower this time/would take longer. Maybe give it two months and then check with phlpost if you still haven’t received it? So far, my experience with phlpost is okay in that I got all my parcels even the one that I thought was already lost because of the sudden lockdown. It was months late but they managed to deliver it to me in the end 🙂 But it’s your call 🙂 You can check with them sooner if you like. I hope your book arrives safely!!
LikeLike
Hello there, I was confused in the delivery part, will you really need to go to post office? will they not bring it in your door? and how will you know on where post office you will go? I was planning to buy in BD for the first time so there are many questions in my head ehehehe.
LikeLiked by 1 person
Hi there! 🙂 You don’t need to go to the post office. BD orders will be delivered straight to your doorstep. The part where I mentioned the post office was for when I won a book giveaway by an intl author (not BD related at all). Hope that answers your question!
P.S.
But if in case you need to go the post office for when you win an international giveaway (book or any kind), your local post office will actually send you a mail (an actual paper mail!!) in advance telling you that you have a parcel that is waiting to be collected. It is a tiny slip of card the size of your hand. It has the details of which post office you should collect it from, the date range you can only collect it, etc. That’s what happened to me when I won the intl giveaway. 🙂
LikeLike
Hello! I plan on buying 6+ books in the book depository, will they ship separately? I’m scared of philpost fees, will they charge me 112 x 6 books?
LikeLiked by 1 person
Hi! They usually package the books separately but they ship all the available books at same time so you are likely to receive it all at the same time too, if that makes sense? For example, the case with my sister: she ordered two books at the same time. When it arrived here at our home, they were packaged separately but were delivered together.
The PHLPOST fees is where it becomes tricky though. I’m not sure if you will be charged per book. My sister can’t remember if she paid a fee for those two books while my experience wasn’t consistent (I didn’t pay the first time but I did the second time). Sorry if I’m not much of a help in this area. Best of luck to your purchase journey though! 🙂
LikeLike
Hi, just a question. Did the post office send like a SMS that they were on their way to deliver? Or did they just arrive without notice?
LikeLike
Hi Annie! Unfortunately, the local post office does not notify the recipient if a parcel is on the way. It usually just arrives without notice. I only got an email from Book Depository that my order is on the way to me, but after that, there is no way to track your parcel since it’s already out of Book Depository’s hands. However, Book Depository has a good refund policy so if ever your parcel doesn’t arrive after some time, you can email Book Depository about it and they will take action. 🙂
LikeLike
Thank you so much!! this blog helped me a lot!! I used my paymaya online card and it worked well ^^
LikeLiked by 1 person
I’m glad to hear that! Can’t wait to order more books myself 🙂
LikeLike
Hi! I’m from the PH too, any idea if GCash mastercard would be okay to purchase from BD?
LikeLiked by 2 people
yes!! i use paymaya’s online card and it works too ^^
LikeLiked by 1 person
Any type of visa / mastercard works, I believe. 🙂
LikeLike
Hi! Have you tried purchasing a book from BD using Gcash Mastercard? Please let me know if it works. xx
LikeLike
Does your pre-ordered book comes safely, also how long does it takes for your pre-ordered book to arrived?
LikeLiked by 1 person
Yes, the books arrived in perfect condition. For pre-orders, Book Depository shipped mine as soon as it became available but the pandemic affected the delivery schedule so I got it after 3 months. However, the normal length of delivery should be less than a month. 🙂
LikeLike
Hello! This article has encouraged me to make an order from BD. But I am scared of having to pay additional fees when the order arrives ( The country I live in currently is Greece by the way). How should I act?
LikeLike
Hi, thanks for dropping by! 🙂 Unfortunately, I can’t offer any assurances about possible additional fees upon delivery. If you’re willing to gamble, you can try ordering one book first and see how that experience goes. Hope this helps!
LikeLike
I ordered 3 books from Book Depository at the end of 2020. 2 of the three books have arrived. I was promised a refund, as the book I ordered is no longer available. I was told the refund would take 3 days, this is now 10 days ago. Book Depository are now ignoring my emails. I’ve used Book Depository for around 4 years now, this being the 1st time a book has not arrived. So entering the unreceived arena with B.D. is new to me. I’m surprised how badly they’ve handled this. Looking elsewhere.
LikeLiked by 1 person
Sorry to hear that! Hoping by this time they’ve resolved the issue.
LikeLike
thank you
this is very helpful
I really want to order from book depository and this blog gave me more courage.
LikeLiked by 1 person
thank you! hope your shopping went fine 🙂
LikeLike
hello, may i ask if this is delivered straight to your house? thanks!
LikeLike
Hi! All my orders have so far been delivered right on my doorstep 🙂
LikeLike
Hi, is the “fee” depending on your location or on the weight of your orders? I once won a giveaway and FedEx made me pay 500+ for ‘local charges’, now I’m scared to order internationally
LikeLike
Hello! The fee should be a fixed price regardless of parcel weight or location of delivery. Book Depository only uses government postal services so you should be safe from FedEx fees. Also, books imported to the Philippines are tax-free as dictated by law, so there really shouldn’t be any additional fee except the PHLPost handling fee of PHP112.00.
If you’re from a different country than the Philippines, you might want to check out your country’s book importation policies. But again, whichever country you’re in, there should be no FedEx fee because BookDep only uses state services. Hope this helps! 🙂
LikeLike
im trying to buy a book right now but there isn’t an option for philippines thats weird?
LikeLike
Hi! Unfortunately, Book Depository had to temporarily cease its delivery to the Philippines because of the pandemic. I guess the lockdown messed their delivery schedule resulting to a lot of refunds on the part of BD. The book I ordered last February, for example, only arrived in July after BD had refunded me for it. So I guess they’re trying to minimize any more losses from refunded books. They still haven’t made an announcement when they’ll resume deliveries here but you can see their delivery updates here: https://www.bookdepository.com/help
LikeLike
Hello! I’m planning on ordering books in book depository. Are their prices really cheap and are there really no hidden fees? I’m kind of scared because they’re showing me prices that are really good to be true. Thanks in advance for answering
LikeLike
Yes, there are no hidden fees. And they do refunds too in case you don’t receive your book within two months. But I think right now they temporarily ceased delivery to the Philippines because of the quarantine? You should check their Delivery Updates page just to be sure. ☺️
LikeLike
This sounds like a cool service! And I can’t wait to see what you think of Rebel! Marie Lu is on my reading list, but I haven’t gotten to her books yet.
LikeLiked by 1 person
Yes! I find them especially helpful when looking for old books.
I’ve seen some bad reviews of Rebel but hopefully I’ll like it 🙂
LikeLiked by 1 person